-
6.1 Are there restrictions on the goods that I can send via Standard Cargo?
Yes, there are. If you have questions or doubts concerning your shipment, mail to info@ego-express.co.ke.
-
6.2 Are there restrictions to the number of consignments I send?
No, there are no restrictions. You can send as many consignments as you want.
-
6.3 How does Standard Cargo obtain the carrier rates?
When you have provided the details of your consignment Standard Cargo checks all (im)possibilities for your shipment. We present all useful and sound solutions. After this, it’s up to you to pick the solution that suits you and your shipment best. Done!
-
6.4 Which measurements do I need to provide in order to get a Custom Quote?
-
Length: measure first left to right;
-
Width: measure front to back;
-
Height: measure top to bottom.
Important
If you are able to overturn your consignment, always pick the longest side as ‘length’. If you want to ship goods with irregular shapes (chairs, shoes, tires, rolled goods), pick as length, width and height the extremes of your product. S5/W4 Are there restrictions on the weight and size of my shipment? Yes. Courier companies work with strict restrictions on size and weight. Standard Cargo provides you only with logistic solutions that meet these restrictions.
To prevent carriers from adding surcharges and breaking your good cheer, it is very important to carefully (and truthfully, that helps as well) provide us with the measurements and wight of your shipment.
-
6.5 What does volumetric weight mean?
Volumetric weight, sometimes also called "dimensional weight", is a billing technique which takes into account the length, width and height of a package. Our system automatically calculates the correct volumetric weight for your consignment.
Volumetric weight formulas can vary per courier, service or even destinations.
-
6.6 I want to send a (very) heavy consignment (an anvil, 35 kilograms). How will Standard Cargo handle this?
To prevent couriers from injuring themselves they are not supposed to lift items heavier than 30 kilograms. This is an international clause, and applies not only to couriers but for everyone who wants to preserve his back.
-
6.7 What does Consignment Type mean?
Consignment Type is a certain category that matches your shipment. In order to provide you with the best service for your shipment, we use the following consignment types:
Parcel
Pick this type if you are using a carton box or packaging for your shipment.
Pallet
If your item has an undercarriage made of plastic, wood or steel, choose this consignment type.
Documents
You can pick this option only if you want to send documents, like invoices, letters, contracts and so on. If you would want to end a sample or gift, carriers will treat the item as a parcel. This is because a document is not dutiable for customs and parcels are.
-
6.8 How do I send a pallet?
If you want to send a pallet delivery you must supply your own pallet and wrapping. Also make sure that the pallet is stable for transportation, because the pallet will tilt when lifted by, for example, a forklift.
You can use pallets when you want to ship heavy items (weighing more than 23 kilograms), large items or a collection of goods that are being shipped collectively.
Get a pallet quote by using the rate calculator
You can get an instant quote with our rate calculator for the Netherlands and most European destinations. If you do not find a solution for your international pallet delivery then please contact us. We will find a provitable and good solution for your shipment, by air or sea.
Items too large for pallet shipping
If your items are too large for pallet shipping size, or exceed certain height or weight restrictions, you can consider a tailor-made delivery service. Do you have a very big shipment? Please mail us to info@ego-express.co.ke, so we can inform you about the possibilities.
Sending multiple items
The pallet as a whole needs to be neatly wrapped. A box, placed on a pallet does (therefore) not count as such. To prevent your goods from damage and breakage, we also advice you to never have your goods cross the outer contours of the pallet.
For example – this would be a very unwise way to send a wheelchair.
-
6.9 How is my shipment handled in transit?
Good question! It is vital to understand the journey which your shipment makes, if only to make sure you protect your package well against damage and loss.
Your shipment will mostly be handled by automated distribution systems, sometimes handling 100,000 shipments per hour. Your shipment is also not going to be delivered straightly from A to B.
Furthermore, your shipment is going to be processed by multiple people and will pass from vans, through conveyor belts and will be lifted and slide from trays.
Because of all this, a courier network is not suitable for transporting fragile goods. This is also why shipping fragile items are at your own risk.
-
6.10 Should I send fragile items via a Courier Service?
Yes, you can. We, however, recommend to do not so – it is not advisable to send fragile items with any Courier Service whatsoever, since consignments are mostly handled by automated machines and processes.
This is why fragile items can only be send at your own risk and cannot be covered for damage.
-
6.11 How do I label my shipment?
A label contains a barcode with information that the carrier uses to deliver your shipment as fast and safe as possible. All information that you provide during the booking process is used to generate the label. Please make sure all details are correct. Errors or mistakes can cause delays.
If you are going to send a package, the label should be fixed on top of the box – preferably in the centre. If you are about to send a pallet, please fix the label in front of the pallet – upper right corner.
-
6.12 What is Customs Clearance?
Customs clearance is a documented permission to pass that a national customs authority grants to imported goods.
Customs makes sure that imported goods do not contain illegal or dangerous content. They also assess whether the fees and taxes are levied according to laws and regulations concerning the value and contents of the shipment.
-
6.13 What is a commercial invoice?
A commercial invoice is a document containing the number, description and value of the goods present in the consignment.
Creating a commercial invoice
When you provide us with the information of your consignment, Standard Cargo automatically generates a commercial invoice. You can print this document and fix it to your shipment. Please don’t put it inside your shipment.
Provide a minimum of four copies.
In order to have your shipment transported, you need to provide at least four copies of a commercial invoice, each indivually signed. Various checkpoints (customs, distributions) might want to safe a copy. By providing at least copies you can prevent unneccesary delays from happening.
Each shipment must contain a minimum of four copies of a commercial invoice. If you book your shipment online, you need to fill in the contents, description and value of the goods. Once you are finished, you can print out the commercial invoice, put in an envelope and fix it to your shipment.
-
6.14 What are INCO terms?
Incoterms (International Commercial Terms) give an exact breakdown of obligations of the seller and buyer regarding (international) transport.
Three basic specifics:
-
The person who is responsible for the expenses involved in a shipment (transport costs, bills) at any given moment during transit;
-
The person who is owning the goods at a given point during transit;
-
The person who financially liable for the goods at a given point during transit.
Most used Incoterms:
DAP - Delivery At Place (DAP)
Can be used for any transport mode, or multiple modes. The seller is responsible for arranging carriage and the delivery of the goods at the set destination. Duties are not paid under this term.
DDP - Delivery Duty Paid (DDP)
The seller is responsible for delivering the goods. The seller is also responsible for making sure all additional costs (import taxes, fees, costs of transport) are paid. It is advisable to verify the local customs and/or VAT requirements at the country of destination before you send your consignment.
-
6.15 What happens when I ship more consignments than I have declared online?
In this case, please inform us immediately. If not, surcharges will be incurred per package additional to the regular shipping costs.
-
6.16 How do I make sure that the shipping process with Standard Cargo goes as smooth as possible?
To make sure your goods are being transported as smooth as possible and make you a happy shipper, we designed our eight practical advices for carefree shipping. For any doubt mail us to info@ego-express.co.ke.